What forms of payment
do you accept?
We honor American Express, Discover, Visa and Mastercard. Debit
cards displaying a Visa or Mastercard symbol are also acceptable.
Credit cards are the preferred &
requested method of all order payments at Duty Gear Uniforms.
We do not accept checks, money orders or PayPal for
online transactions. Also, we do not provide C.O.D.
services. A payment up front in an acceptable form
is required for all orders as necessary to validate & begin
processing.
If you prefer to fax your credit card number as payment for
an internet transaction- place your order online regularly,
choose "Credit card details faxed seperately to (256)533-5331"
in the Payment Method drop down menu of the shopping cart process,
print out the confirmation screen, fill out the requested information
& fax to us at the number listed. We will download your
internet order through this process, however will not process
it until we receive your faxed payment information.
You may order via internet, fax, phone & traditional mail.
We do not currently charge or bill on account.
How long will it take to receive my order?
If your item/items are in stock & your payment
has cleared, your order will be shipped within 48 hours on a
weekday. If your items are not in stock, please allow 2-6 weeks.
Non-stock or backordered items require this time due to their
special order nature & the variety of styles/sizes and colors
we are able to offer. Please call the store if you need your
item or items quickly before you place your order.
Monogramming will extend your shipping policy 3-5 business days.
We strive to complete & ship your order to you as quickly
as possible. Our merchandise is reordered regularly from the
manufacturers.
Who do I contact in case I have a question about
my order?
Customer service is available Monday through
Friday from 8:00 a.m. to 5:00 p.m. Central Standard Time at
(888)534-8595. You may also email our customer service department
at eservice@dutygearuniforms.com.
Am I charged sales tax?
If you reside in Alabama, an 8% sales tax will
be calculated & added to your order. If you are outside
of Alabama, you are tax exempt & sales tax will not be charged.
Is this site secure?
Yes. We use SSL industry-standard encryption technologies
when transferring and receiving consumer data exchanged with
our site. All credit card numbers are encrypted when the order
is placed using 128-bit encryption. They are only decrypted
after they reach our computer. They are not held in clear text
on any web site. We know of no documented cases of credit card
fraud using our shopping system over the internet.
Is my contact information shared with other companies?
No, we will never share your information with
anyone else. For further information, please read our public
privacy notice.
Why do you need the exact address as used on
my credit card as my billing address?
It is important that you give us this information
in correct detail so that our credit card authorization system
can identify you as the account holder & clear your payment
successfully. This process protects the consumer from theft
& fraud.
If your billing address cannot be authorized, we will contact
you to determine the correct information.
What suggestions do you have in most successfully
purchasing uniform apparel online?
It is important that you have your measurements
taken often & properly before you place your order. We recommend
that you have someone knowledgable to measure you than doing
it yourself for better accuracy.
Once you have recorded your measurements, refer to the appropriate
size chart which corresponds with your chosen product online
& choose your size accordingly. This is especially important
if you have never previously worn one a certain brand you &
unfamiliar with its fit.
Our advanced
search feature can also help you better identify exactly
what you are looking for in terms of style number, price range,
color & fabric.
Please feel free to contact
us for any reason if you have questions or concerns before
placing an order.
Will my item color match the color I view on
your site?
We use electronic representational color formulas
& swatches provided by our product manufacturers, however
due to the differences in individual monitor calibration &
computer video cards we cannot guarantee that your color will
be exact to what you see on your screen. All displays vary &
we cannot be held liable in cases of returns or exchanges based
on this fact.
How much am I paying in shipping?
Shipping is based on quantity of items, subtotal
amount & location. Zones on the West Coast will be more
than those on the East due to our home base. Your shopping cart
will calculate the proper amount of shipping fixed for your
state.
What locations do you ship to?
We ship within the Continental U.S. as well as
Alaska & Hawaii. International orders are not eligible for
processing at this time.
What shipping services do you use?
We ship all orders except for Postal Service
via UPS Ground. Postal apparel is shipped USPS First Class Mail.
If you need an alternate form of shipping, please call &
speak with Karen before placing your online order.
How do I place a return or exchange?
Please contact us either via email or over the
phone to discuss terms of return or exchange.
Are there any items not eligible for returns
and/or exchanges?
Yes. We cannot provide a return or an exchange
for any of the following:
Any item that does not have original tags
Any item that has been worn/washed
Any item that was not purchased at Duty Gear Uniforms
Monogrammed apparel
Boots or shoes
Clearance/Sale/Closeout items
EMT equipment such as stethoscopes, scissors & sphygmomanometers
Do you provide return shipping expenses incurred
during a return or exchange?
Unless you have received an incorrect product
or physically flawed item from one of our manufacturers, we
do not refund or rebate shipping expenses if a customer wishes
to return or exchange products purchased through our website.
This is standard practice amongst a majority of online &
catalog retailers.
Please see our recommendations for successful purchasing above
to help prevent returns & exchanges.
Why can't I complete my order once I am in the
shopping cart?
There could be several explanations for this.
Initially, be sure you have completed all sections in the checkout
form which appear in red with an asterisk. These are required
responses which are necessary to complete your order. If you
have missed one, your browser will not allow you to go forward
into another screen until you have reached completion.
If this does not resolve your problem & allow
you to checkout fully, the next step is to make sure that your
computer system has:
-JavaScript enabled.
-Cookies enabled. (Our shopping cart cookie expires after 3
hours & does not gather information from your computer)
-Browser privacy set to a level which you choose which also
accepts cookies.
-All current security update files & patches for your operating
system downloaded & installed (such as provided
by Windows Update, etc.).
-Rebooted after making the above changes.
If possible, switch to a different browser if the recommended
changes above do not work for you. We suggest using Internet
Explorer 6 with all security patches installed, as this is the
browser our site was developed & tested most often with..
Duty Gear Uniforms is not authorized to provide computer technical
support & can only make suggestions based on previous testing,
however you can contact technical support for your specific
operating system, software dealer or browser developer for further
information & for step-by-step assistance.
Why can't I press the shopping cart buttons on
my screen?
You may not have JavaScript enabled or your browser
does not support it. If possible, switch to a different browser
or seek technical support in enabling JavaScript on your computer.
How long will my items remain in my shopping
cart?
The shopping cart will retain items ordered for
three hours, after which the cookie that holds this information
will expire. During this time, do not empty your cache or temp
files if you wish to retain this information.
I did not receive a confirmation email with my
order. What is wrong?
When you complete an order, our host server sends
a confirmation & receipt of your order to the email address
that you provide in checkout. This transaction is entirely automatic
& set to occur 24 hours a day, 7 days a week.
If the email you typed in during checkout incorrect or does
not exist, you will not receive this confirmation. However,
if you do use the correct address it is possible that a spam
filter or blocker has prevented its delivery.
The best way to prevent this from occuring is to manually allow
emails from eservice@dutygearuniforms.com to pass through your
filter settings. If you cannot change your settings manually,
add our address into your address book.
If your ISP considers this legitimate receipt email to be spam
& they filter from the server side, you may contact your
ISP to have our mail allowed into your inbox.
I cannot get past the credit card number entry
screen. What can I do?
The CVV2 digit on the back of your credit card
protects you from theft & fraud. We require this numerical
identification & the form will not allow you to place an
order without this information.
If you have correctly entered your CVV2 digit & you are
still unable to complete the transaction, please follow the
steps listed above under "Why can't I complete my order once
I am in the shopping cart?"
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